Customer Service Representative

DPI Specialty Foods, the Northwest's leading specialty foods distributor, currently seeks a Customer Service Representative to join our Seattle, WA office and receive and process/edit orders for Retail Sales staff via telephone, fax, and email. This is a full-time position with benefits.

• High School Diploma or equivalent.
• Must have at least two years of customer service experience. Experience in the food/grocery industry is preferred.
• Ability to work in a fast paced environment.
• Attention to detail and strong organizational skills.
• Must be able to remain on the phone for long periods of time.
• Proficient with the use of Microsoft Office programs such as Word, Excel, and Outlook.
• Ability to handle multiple tasks.
• Strong communication skills both verbal and written.
• Excellent problem solving skills.

• Receive and process orders.
• Process special item orders.
• Provide assistance to Retail Sales staff.
• Assist customers and provide information regarding prices, shipping dates or anticipated delays, out of stocks, and suggestive sells.
• Assist customers with will call orders.
• Recommend substitute items for out of stock items.
• Work closely with warehouse personnel, drivers, and buyers.
• Sort and file miscellaneous paperwork.